Terms & Conditions

Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site.

All items shown are subject to availability.
An email confirmation of your order will be sent to the email address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please email sales@launer.com
Where an order requests several different items to be sent to the same address, then these may be dispatched separately and therefore we cannot guarantee delivery on the same day.
Claims for damages must be brought to the attention of Launer London Ltd by writing to us, giving details as shown on the delivery label or invoice.
In the event of non-arrival please contact the Customer Service Department and quote the reference number shown on the receipt.
Claims should be made within 10 days of the expected delivery date.
For items to be exported, the carriage charge covers packaging, delivery and insurance only.
Customs Duties may be payable by the overseas recipient and we regret that we are unable to advise of these amounts.
It is the policy of Launer London Ltd to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.
This policy does not affect your statutory rights.
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

Returns Policy

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return it with proof of purchase within 21 days and we will arrange for an immediate exchange or refund. We regret that we are unable to offer refunds on items that have been personalized. This policy does not affect your statutory rights.

In addition to your 21-day returns guarantee, under the Consumer Protection (Distance Selling) Regulations 2000, customers in the European Union are entitled to a right to cancel the contract within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products.

To cancel the contract, please pack the relevant item securely and send it to us [with the delivery slip] so that we receive it within 7 working days after the day of the date that the item was delivered to you.

Please note that you will be responsible for the costs of returning the goods to us.

Measurements are approximate to the nearest half centimetre or quarter inch.

REFUNDS

Personalized bespoke leather goods are made to order. We regret that we are unable to offer refunds or exchanges.

However, if we have made an error in fulfilling your order, we shall promptly correct or replace the items supplied to you. This policy does not affect your statutory rights.

Returns Address

Launer London Ltd
Holtshill Lane.

Walsall.

WS1 2JA

Shipping fees are non-refundable

Duty and Customs Information

All overseas deliveries are subject to local import duties and taxes and may be affected by Customs and Excise delays. Please note that Launer London Ltd cannot be held liable for any local import duties and taxes

Delivery Information

Please note we cannot deliver orders to PO Box addresses.

Standard delivery charge is only £6.50 per order

We use courier service such as Royal Mail or Business Post to deliver the majority of our Leather goods.
All parcels dispatched will be delivered Monday to Friday 9.00am-5.30pm and will require a signature upon delivery. This however will not apply to Bank Holidays.

We are unable to change the delivery address once the order has been processed. Changes of address will need to be made directly with the courier company.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait, and we will of course keep you informed of the expected delivery time.

PEAK SEASONS

Please also note that during our peak seasons (e.g Valentine's Day, Father's Day and Christmas) there may be a slight delay in the dispatch of your order. If for any reason there's a major delay with the expected delivery time, we'll contact you and explain the situation.

NB: Please allow for extra days delivery time for orders to Scottish Highlands & Islands or Northern Ireland.

Our couriers deliver between 9am and 6pm, Monday to Friday.
A signature may be required to acknowledge receipt of goods. If you know that there will be no one available to sign for your delivery, please supply an alternative delivery address.
If no one is available to sign for the goods at the delivery address, our courier will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery.
Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside our control.

If you have any further enquiries please contact us on sales@launer.com